Refund and Return Policy of Lovetopin

Effective Date: November 27, 2024

At Lovetopin, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. Our Refund and Return Policy ensures a transparent and hassle-free process for all our valued customers.

Contact Information

For any queries regarding returns or refunds, reach out to us via:

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • Timeframe: The return request is made within 30 days of receiving the product.
  • Condition: The product must be unused, unopened, and in its original packaging.
  • Proof of Purchase: A valid receipt or order confirmation email must be provided.

Non-Returnable Items:

The following items are not eligible for return:

  • Products purchased during final sales or marked as non-refundable.
  • Damaged items caused by improper use or external factors.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our support team at info@lovetopin.com with your order number and reason for the return.
  2. Once approved, you will receive instructions and the return address.
  3. Ship the product back to us, ensuring it is securely packaged to prevent damage during transit.

Return Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
  • In cases of manufacturing defects or incorrect items, we will cover the return shipping costs.

3. Refund Policy

Refunds will be issued under the following conditions:

  • Eligibility: The returned product passes inspection to confirm it is unused and in original condition.
  • Processing Time: Refunds are processed within 7-10 business days of receiving the returned item.
  • Payment Method: Refunds are credited to the original payment method used at checkout.

Partial Refunds:

Partial refunds may be granted in the following scenarios:

  • The product shows signs of use but remains in good condition.
  • The original packaging is damaged.

Non-Refundable:

  • Original shipping fees are non-refundable unless the return is due to an error or defective product.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, return the original item for a refund and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of receipt:

  • Send an email to info@lovetopin.com with your order number and photos of the defect or damage.
  • We will promptly replace the item or offer a full refund, including shipping costs.

6. Cancellations

Orders can be canceled within 24 hours of placement. Once an order has been processed, it cannot be canceled.

7. Legal and Privacy Compliance

All refunds and returns are subject to our Terms of Service and Privacy Policy.

For more details, visit our website: https://lovetopin.com/.